Western Kranti Waale Reality Storys 7

 

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Trust is fundamental in any relationship. We can feel when we are trusted and understand when we have lost trust; yet, we often have difficulty describing exactly what it is. Researchers most frequently define trust as the willingness of a person to be vulnerable to another based on the confident expectations that they will act in beneficial ways (Mayer et al., 1995). In simple terms, trust means believing that you can rely on someone to help you. Unfortunately, trust is fragile. One misstep can harm a relationship beyond repair if not properly addressed. Therefore, it’s important to understand what it means to break trust and how to properly repair it.  

When trust is breached, the damage can be extensive. The repercussions may extend beyond cooperation on a professional level, leading to a fundamental distrust of one’s values and intentions. The range of reactions may be best understood through the nature of the violation. There are two types of trust violations: competence and integrity. Competence violations occur when someone fails to meet expectations involving technical and interpersonal skills required for successful performance (McAllister, 1995). This can generally be seen as a mistake, such as accidentally giving someone the wrong information. On the other hand, integrity violations occur when someone acts in an unethical manner or breaks a promise (McAllister, 1995). Integrity violations themselves are intentional, whether the impact on others is intentional. For example, someone may decide to lie about a deadline to ensure it gets done on time. While they may think they are doing something good, the person they lied to may feel betrayed when they find out. Integrity violations are seen as more severe and are more difficult to repair, as people may attribute the violation to one’s identity, rather than the situation at hand. Understanding how the violation is perceived (i.e., as a competence or integrity violation) is vital to repairing trust, as different strategies must be used, and different aspects must be addressed. 

Before moving on to the strategies to rebuild trust, it should be noted that not all trust can be repaired and repaired trust may never be the same as pristine trust. Whether or not you achieve forgiveness, the important thing is that you are moving forward with authenticity and sincerity.  

Trust Repair Tactics 

There are several tactics to trust repair which can broadly fit into two categories: substantive and non-substantive. Substantive trust repair strategies include concrete actions with tangible elements that are meant to restore balance by addressing the negative social exchange itself (Dirks, 2011). Below are summaries of the two most common substantive tactics. 

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